PRIVACY POLICY

COLLECTION OF PERSONAL DATA

SOS Online collects personal data through website visits and purchases. To do so, SOS Online uses cookies, which are small text files, stored on your computer during the site visit. You can disable cookies through your browser.

When making your first purchase, you proceed to open an account and provide us with the information required in order to place your order and have it delivered. In doing so, you provide the personal data necessary to contact you and deliver your purchase, such as your full name, email address, shipping address, as well as certain financial information (such as your credit card number). In doing so, you allow SOS Online to store some of this information in the SOS Online customer database. Your credit card information is not stored by SOS Online and is sent to a secure third party payment processor.

SOS Online may also collect non-personal information about you even if you do not purchase any products on the sosonline.store website. This includes but is not limited to any Personal Identifiable Information (PII) given when filling out a form on the Website or product and back in stock notifications.

 

We collect Personal Data from you when:

• You register an account on the Website;
• You use any of our related services, such as subscribing to our newsletter or product notifications;
• You browse our products and services or otherwise interact with our Website and Apps;
• You accept our cookies and other tracking technologies on your device;
• You interact with our customer service team or other representatives, for example, via our webform, chat, emails, telephone calls, letters, or face-to-face meetings;
• You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media.
• You purchase a gift card for redemption on SOS Online;
• You participate in our promotions and giveaways, initiatives or any request for additional Personal Data such as customer surveys;
• We consult publicly available sources of information, or receive references or referrals from marketing and business partners, Related Companies, and third parties, for example, where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;
• Your authorised representative submits your Personal Data to us for any purpose reasonably authorised by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;
• You voluntarily submit your Personal Data to us for any reason.

How do we use this data

We may use your personal information in the following ways:

• To process and fulfill your order, including to send you emails to confirm your order status and shipment
• To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, unless you have directed us not to contact you with promotional communications
• To administer and fulfill our promotions
• To help us learn more about your shopping preferences
• To help us address problems with and improve our site design, products and services
• To enhance your shopping experience
• To analyse trends and statistics
• To protect the security or integrity of our website and our business
• To contact you if necessary

How do we use cookies

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience.

For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognise you when you return to our website, track your orders, and monitor and maintain information about your use of our websites. 

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.

Changes or updates to our privacy policy

By using the sosonline.store website, you consent to the collection, use and disclosure of your information as described in this Policy. This Policy reflects SOS Online's current business practices and is subject to change. In the event of any such change or update, a revised policy will be posted on the sosonline.store website. Please check the sosonline.store website periodically to remain informed of any changes or updates to the SOS Online privacy policies and practices. If you allow SOS Online to retain the personal information you provide on the sosonline.store website in its customer database and SOS Online intends to disclose that information to third parties or affiliated companies in a manner that is not already outlined in this Policy, SOS Online will notify you by email and provide you with an opportunity to opt out of any further use or disclosure of your personal information.

Managing your email preferences

When you subscribe to newsletters or notifications, we collect your email to send you exclusive email updates and promotions. You may unsubscribe from newsletters or notifications at any time by clicking the unsubscribe link at the bottom of every newsletter email.

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